Shipping policy

SHIPPING POLICY

Purposely Pure
Last updated: April 2026

1. Processing Time

• Orders are processed within 1-2 business days (excluding weekends/public holidays).
• Orders are generally shipped on the same or next business day (depending on time of order).
• Handcrafted products require quality checks before dispatch.
  
• Delays may occur during peak seasons (Black Friday, Christmas).

2. Shipping Partner

All orders shipped via:
Bob Go Smart Shipping Solution

• Reliable nationwide coverage across South Africa
• Tracked door-to-door delivery
• Contact: Bob Go Support

3. Delivery Timeframes

Note: Delays may occur due to customs (international), weather, or courier backlog.

4. Shipping Costs

• Free Shipping: Orders > R750 (South Africa) - does not combine with promotional discount offers (therefore, if a discount offer applies, courier rates are applicable).
• Standard Fee: R95 (Door-to-door Courier), R80 (Pargo Counter) or R69 (Courier Guy locker) for orders < R750. Please select your preferred choice at Checkout.
• Free Local Pickup: Only by prior arrangement (083 280 2669) during business hours please, we don't have a shop and are not always available for collections. 
• Please note (locker/counter collections): Our shop does not currently have the capability to choose your preferred locker/counter. We will contact you to confirm your most convenient collection point when we process the order.
• International: We do not currently offer international shipping due to cosmetic regulation compliance requirements applicable in other countries.

5. Tracking & Delivery

• Tracking number emailed upon dispatch.
• Track via: Bob Go Tracking Portal or Courier Guy Tracking (lockers)
• Signature Required: All deliveries need recipient signature.
• Failed Delivery: 2 reattempts before return to depot (held for 7 days).

6. Important Limitations

• No P.O. Box deliveries: Physical address required.
• High-Risk Areas: Bob Go may decline delivery to unsafe zones (contact us for alternatives).
• Perishables: Heat-sensitive products shipped with ice packs May-Dec (if applicable).

7. Damaged/Lost Packages

• Report within 48 hours to hello@purposelypure.co.za with:
  • Order number
  • Photo of damaged package/product
  • Tracking number
• We’ll replace items or refund at our discretion.
• Not covered: Incorrect addresses provided by customer.

8. International Shipping

• We do not currently offer international shipping due to cosmetic regulation compliance requirements applicable in other countries.
• Customer bears:
  • Import duties & taxes
  • Customs clearance delays
  • Return shipping for rejected parcels

9. Address Accuracy

• Double-check address at checkout.
• R150 fee applies for address changes/redirection after dispatch.
• Undeliverable packages will be refunded minus shipping costs.

10. Contact

For shipping inquiries:
hello@purposelypure.co.za
Response within 24-48 business hours.

"We strive to deliver our natural products with integrity and care."
🦋 Purposely Pure Team