Track Your Order

Use the information below to track your order package or find out about your local pickup.

📦 Orders shipped to a locker — Courier Tracking

Please note that our store does not currently have the capability to choose your locker preference. We will confirm your preferred locker delivery location with you, either by WhatsApp message or email, when we process the order (if your order is placed over a weekend, this will be on Monday). Don't worry, we won't send your order without confirming the delivery locker with you first!

Alternatively you could respond to your confirmation email with your preferred Courier Guy locker location (please note, only lockers should be selected, not a kiosk/point or other delivery options). 

We use the Courier Guy/Pudo for locker delivery. Use your tracking number from your shipping confirmation email to look up your parcel's status.

Please ensure that you collect your order from the locker within the courier partner's stipulated time (usually within 36 hours from notification of locker drop-off). We will not take responsibility for late collection on your behalf and additional courier charges will apply if the order is returned or has to be resent.

📦 Orders shipped by courier — Courier Tracking

If you selected courier (delivery to your address) as your shipping preference at checkout, find the relevant courier below and click the tracking link. Use your tracking number from your shipping confirmation email to look up your parcel's status.

🛍️ Local Pickup Orders

If you selected local pickup at checkout, there is no courier involved and your order will not have a courier tracking number. Therefore there is nothing to track online and you need to collect it in person once it is ready for collection. 

Your order is ready for collection on arrangement with us once you have received a fulfilment confirmation email. Please contact us to arrange a suitable time and bring your order confirmation, printed or on your phone, when you come to collect. If you haven't received confirmation yet or need to reschedule, please contact us and we'll assist you.

Can't find your tracking number? Check your shipping confirmation email, or get in touch with us. We're happy to help locate your parcel.
Shop our Range