Refund policy

REFUND POLICY

Purposely Pure
Last updated: April 2026

1. Refund Eligibility
Due to the intimate nature of cosmetic products:

  • We only accept returns for damaged, defective or incorrectly shipped items
  • Unopened products in original packaging may be considered within 14 days of delivery
  • Opened/used products are non-refundable unless proven defective

2. Refund Process
To initiate a refund:

  1. Email hello@purposelypure.co.za within 7 days of receipt
  2. Include the following:
    • Your name and contact information
    • Order number
    • Product photos/video showing issue
    • Description of problem
  3. We'll respond within 3 business days to:
    • Arrange return shipping (for defective items only)
    • Process refund/replacement

4. Refund Methods & Timeline

  • Refunds issued via original payment method (Yoco, Paystack, or Bob Pay)
  • Processing time: 14 business days after return approval
  • Shipping costs non-refundable unless error is ours

5. Non-Refundable Items

  • Products altered from original state
  • Sale/discounted items
  • Gift cards
  • Products damaged through customer misuse

Contact: hello@purposelypure.co.za  
Jurisdiction: Republic of South Africa